Shipping policy

Shipping & Delivery Standards

At AetherTrove™, we are dedicated to ensuring that your curated home essentials arrive safely and efficiently. Our shipping approach is built on precision and transparency, reflecting the high standards of quality we uphold for every piece in our collection.

Our Distribution Promise

AetherTrove™ bridges the gap between artisan-inspired design and modern logistics. To maintain the integrity of our products, we utilize a streamlined, eco-conscious distribution model. By shipping directly from our specialized fulfillment centers to your doorstep, we minimize unnecessary handling and ensure your order arrives in pristine condition.

1. Order Fulfillment & Handling

We take the time to ensure every item is inspected before it leaves our facility.

  • Preparation Phase: Please allow 3–5 business days for order verification, meticulous quality inspection, and secure packaging.

  • Holiday Surge: During peak seasons, please anticipate a brief extension of up to 7 business days to ensure the same level of care is applied to every shipment.

2. Shipping Rates & Delivery Estimates

We believe in straightforward, transparent shipping costs to simplify your experience.

  • Shipping Rates: A flat rate of $6.99 applies to all domestic orders within the United States.

  • Transit Times: Following the processing phase, estimated delivery is as follows:

    • United States: 7 – 12 Business Days.

    • International: 14 – 21 Business Days.

  • Please note: These are estimated timeframes. While we strive for speed, international transit is subject to carrier availability and regional logistics.

3. Tracking Your Arrival

Transparency is key to a premium shopping experience. As soon as your order departs our facility, you will receive a notification via email containing your unique tracking credentials.

  • Activation Lag: It may take up to 48 hours for the carrier’s system to register the initial transit scan.

  • Transit Monitoring: Should your tracking remain static, rest assured your package is moving through the carrier network toward its destination.

4. Import & Regulatory Compliance

For our global community, please note that shipments are categorized as Delivered Duty Unpaid (DDU).

  • International Responsibility: Customers are responsible for any applicable import duties, customs fees, or local taxes levied by your home country.

  • Clearance: AetherTrove™ is not liable for transit delays resulting from customs inspection protocols.

5. Order Adjustments

Efficiency is our priority. Should you need to modify your shipping details or cancel an order, our window for action is narrow.

  • Request Deadline: Please contact us at service@epochray.com within 8 hours of order placement.

  • Constraint: Beyond this timeframe, your order has likely entered the dispatch cycle and cannot be redirected.

6. Order Protection & Resolution

We stand by the quality of every AetherTrove™ product.

  • Transit Anomalies: In the event of a damaged arrival, please submit photographic evidence to our support team within 48 hours of delivery, and we will initiate an expedited replacement.

  • Lost Shipments: If your parcel is confirmed as lost by the courier, we will coordinate a complimentary replacement or a store credit, ensuring your investment is always protected.

Have questions about your specific shipment? Our support team is standing by at service@epochray.com to assist you.